Effective issue tracking is critical for software development, product management, and customer support. Whether you’re resolving bugs, managing feature requests, or keeping your team aligned on a product roadmap, having the right system in place can make all the difference. In this blog, we’ll explore how Cubicl All-in-One Work Management Software can be customized to handle different issue tracking workflows, from support-first processes like Zendesk to developer-focused setups like Jira or Linear, all within a single, flexible platform.
Meet Cubicl Task Management Software
Cubicl is a flexible work management platform that brings together task management, collaboration, automation, CRM, and operational tools in a single system. Instead of using separate tools for projects, support, sales, and internal operations, teams can manage everything from one centralized workspace.
Cubicl adapts to different team structures whether you’re running internal projects, tracking bugs, managing customer requests, or coordinating sales processes.
How to Customize Cubicl for Issue Tracking?
Issue and bug tracking is the process of identifying, recording, and managing problems or defects in a product or service. In software teams, this typically involves reporting bugs, assigning them to developers, monitoring their progress, and resolving them efficiently. Issue tracking can also include collecting customer support requests or internal operational problems.
Cubicl provides all the tools you need to build a fully customizable issue tracking system. By combining its task management, project structuring, automation, and collaboration features, teams can create workflows that fit their unique needs. Here’s how each feature can be used for issue tracking.
Support Ticket System for Issues
Cubicl’s support ticket system allows you to collect support requests directly from users or clients. Each ticket can automatically turn into a task in a related project, based on the support topic.
For example, a ticket submitted under the “Bug Report” topic can be linked to a Web Development Project, while a “Mobile Issue” topic could be linked to a Mobile Development Project. Project and topic names are fully customizable, so teams can align them with their own workflow.
This system ensures that every incoming issue is captured, assigned, and tracked in a centralized workspace.
Turn Issue Related E-mails into Tasks
With the Email to Task feature, emails from clients, users, or internal teams can be converted into actionable tasks automatically. Similar to support tickets, emails are assigned to relevant projects. This keeps all incoming issues centralized and prevents anything from being overlooked.
Hierarchical Projects
Projects in Cubicl act as workspaces for organizing tasks. Hierarchical projects allow teams to structure their work with main projects, sub-projects, and nested sub-projects, keeping related tasks together without breaking their relationships. This hierarchy makes it easy to separate work by product, team, or type of issue, while maintaining a clear overview of all ongoing tasks.
Customizable Task Creation Form
Cubicl tasks are fully customizable to capture the information your team needs. Each task form includes basic fields such as name, due dates, and file attachments. Teams can also add custom fields to match their workflow.
For example, you could add:
- Task ID for sequential numbering
- Multi-select for the tool you use
Customizing the task form ensures that teams capture exactly the data they need for effective issue tracking.
Detailed Tasks
Tasks in Cubicl can be enriched with detailed information to ensure clarity, traceability, and visibility. Teams can add descriptions, due dates, attachments, customer information, priorities, tags and more. This flexibility allows teams to capture as much context as necessary, according to their culture and processes.
Customizable Kanban View
Cubicl’s Kanban boards are flexible, allowing teams to define the stages that match their workflow. While the default stages are Pending, Active, Completed, teams can customize them to include more granular steps.
For example:
- Backlog → initial collection of issues
- Control → verification or triage
- In Review → assigned to a developer or QA
- Testing → for QA validation
- Done → resolved and closed
This level of customization ensures that tasks always reflect the real-life process of handling issues and bugs.
Use Cases: Issue Tracker Approach in Zendesk
Imagine a typical support workflow: a customer submits a request, and it first lands in the hands of a support team. The support team decides whether it’s something simple they can solve immediately, or a more complex issue that needs to go to a developer or another responsible team. This is exactly how tools like Zendesk work but in Cubicl, you can replicate and even improve this logic with full customization.
Let’s walk through a practical example.
From Email to Support, Bug, or Development Task
A customer sends an email about a problem or question. Instead of manually forwarding it to the right person, Cubicl can automatically turn that email into a task in a General Inquiry or Support project. The task contains all the customer information, attachments, and the message itself. The support team sees it immediately, no copy-pasting or lost messages.
Now the support team evaluates the request: If it’s a simple inquiry, they can reply directly inside Cubicl. The customer gets the answer via email, and the process ends.
If it’s a bug or technical issue, Cubicl gives the team options.
- One approach is to move the task to a different project, such as a Bug Tracking or Web Development project. This keeps work organized by type while maintaining all task details and history. Only users with the right permissions can move tasks, so your workflow stays secure and structured.
- Another approach is to keep the task in the same project but add developers or other team members as assignees. This turns a simple support task into a collaborative development task without moving it, giving teams the flexibility to manage cross-functional work in one place.
Flexible Projects, Names, and Permissions
Projects in Cubicl Task Management Tool aren’t rigid. You can name them anything that fits your workflow: Support, General Inquiry, Bug Tracking, Technical Issues, or any other internal terminology. The system adapts to your culture and industry, rather than forcing you into a fixed structure.
Permissions are what make this approach safe and scalable. Support agents can handle requests, reply to tickets, and add context without being able to move tasks to another project while team leads or managers retain higher-level control. This means you can give teams freedom to act quickly while maintaining overall governance.
Use Cases: Jira Approach to Issue-Tracking
Now let’s shift to a more developer-focused scenario, similar to how teams use Jira. In many companies, bug reports or feature requests go directly to the development team. The developers need not just the task itself, but also context: who reported it, what changed in the code, and what steps were taken to fix it. Cubicl, combined with Monkedo automation, can replicate this workflow while keeping it simpler and more flexible than traditional Jira setups.
Developer Workflow Example
Imagine a bug task arriving in Cubicl. Instead of manually tracking code changes or PRs, the workflow can look like this:
- The task appears in the Bug Tracking project with all relevant information: description, attachments, priority, and module details.
- Developers start working in their preferred IDE, such as VS Code.
- When a commit is published, it is automatically linked to the task. Cubicl updates the task status from Backlog to Active.
- Once a pull request is created, the PR link is added to the task. The task moves to a Check stage, then In Review when someone opens the PR.
- When the PR is merged, the task is marked Done or Ready for QA.
This workflow mirrors Jira’s developer process, but without the need for a complex, developer-only interface. Everything is tracked in Cubicl, where the whole team can see progress if necessary.
Added Value: Monkedo Automations
Monkedo is a no-code automation software that acts as the bridge between Cubicl and developer tools like GitHub, GitLab, and Bitbucket. Using Monkedo triggers, teams can automate almost every step of the workflow:
- Automatically update task statuses based on commits or PR actions
- Attach commit and pull request links to tasks
- Assign developers or QA team members when tasks reach certain stages
- Send notifications to stakeholders about task updates
This means teams can replicate a Jira-like workflow entirely within Cubicl, while keeping the system simple, customizable, and aligned with their internal processes.
Benefits of Cubicl + Monkedo
Every Cubicl plan comes with Monkedo credits, allowing teams to automate developer workflows and beyond:
- Starter Plan: 100 Monkedo credits per user per month
- Professional Plan: 200 Monkedo credits per user per month
- Enterprise Plan: 300 Monkedo credits per user per month
For example, a 5-user Enterprise plan gives 1,500 credits per month. Teams can use these credits to automate developer workflows and integrate with over 400 other apps, creating a fully connected and efficient workspace.
With integration between Cubicl and Monkedo, teams get developer-focused workflow automation without the complexity and overhead of Jira, while also benefiting from a flexible task management system that supports non-developer teams.
Use Cases: Linear Approach to Product Development Workflows
Some development teams prefer a simple, distraction-free interface like Linear. Cubicl can easily adapt to this style, giving teams a clean workspace while keeping all the essential tracking and reporting features.
Unused pages in the project can be hidden or removed, letting users focus only on what matters. Developers can also choose dark mode, a feature many prefer for long coding sessions.
Creating a task is straightforward: just click New Task and add a name. No extra fields are required unless the team wants to track more details.
Cubicl’s time tracker adds extra value: it shows teammates who is actively working, helps measure productivity, and provides reports at the end of a sprint or project. Teams can even measure themselves, tracking how long it takes to complete a task or improve a feature.
With this approach, Cubicl offers a Linear-like experience: minimal interface, fast task creation, and useful tracking, all fully customizable to fit the team’s workflow.
Cubicl is more than issue-tracking tool...
We learn about how to use Cubicl Project Management Tool as an issue-tracking software but actually it is designed as a full operational workspace where work flows seamlessly across teams, clients, and systems. Let's discover all skills of Cubicl.
Core Work and Project Management
Cubicl provides a strong foundation for planning and executing work across teams. Projects can be organized with hierarchical structures, allowing companies to reflect their real operational setup using main projects and sub-projects.
Teams can view and manage tasks in different formats depending on how they prefer to work. Kanban helps visualize work in progress. Calendar focuses on deadlines. List view allows detailed task management. Member-based views support workload tracking. Archive keeps completed work organized.
For long-term and high-level planning, Cubicl includes Gantt charts, timeline charts, and shared calendars. These tools help teams understand dependencies, track progress, and align work with time-based goals.
Tasks can include advanced details such as labels for categorization, recurring rules for repetitive work, sub-tasks for breaking work into pieces, and step-based checklists for structured execution.
Collaborate and Communicate for Issue Management
Cubicl keeps communication directly connected to the work. Teams communicate inside tasks using built-in chat, removing the need to switch between separate messaging platforms.
With email-to-task functionality, incoming emails automatically become tasks. This ensures customer requests, support messages, and operational emails never get lost. Files and documents are stored centrally and attached directly to tasks and projects to preserve full context.
Workflows, Automation, and Customization
Cubicl allows teams to shape the platform around their real processes instead of forcing rigid workflows. Custom workflows can be designed to match the way work moves inside the organization.
Automation removes repetitive manual actions. Custom actions allow teams to trigger special operational behaviors. Forms make it easy to collect structured requests from internal teams or external users. Search across the platform allows users to instantly find tasks, clients, files, or deals.
CRM, Client, and Financial Operations
Cubicl includes client and sales management capabilities. Teams can manage clients, track deals, and communicate transparently through the client portal. Bookkeeping features connect completed work with basic financial tracking. This makes Cubicl suitable for internal teams, agencies, service providers, and SaaS companies.
Permissions, Security, and Workforce Operations
Cubicl supports real organizational structures with multi-level permission controls. Access can be defined based on roles and responsibilities to protect sensitive information. Time-off management allows teams to plan capacity and availability accurately.
Try an Issue Tracking Software Alternative
While completing product roadmap items, driving software development, or resolving bugs and other critical tasks, teams often need a reliable way to track issues. However, managing only issues in isolation can fragment workflows. For better unity and integrity, it makes sense to use a comprehensive work management tool like Cubicl, where you can handle not just issue tracking, but all aspects of your projects and team collaboration from a single platform.